How does Salesforce differ from other CRM platforms?

As the leading CRM solution, one might wonder what sets Salesforce apart from its competitors. Firstly, Salesforce is distinguished by its multitenant architecture, ensuring a unified infrastructure and platform for all users engaging with a company. Additionally, Salesforce's pricing model offers versatility with four distinct editions, allowing users to tailor their CRM experience without being confined to a single pricing tier.

In comparison to Microsoft Dynamics 365, Salesforce boasts a higher average user rating of 4.1/5, whereas Dynamics 365 scores 3.25/5. While both platforms excel in servicing medium to enterprise-level systems, Salesforce's pricing tends to be more premium. However, this higher cost is offset by superior user satisfaction and the inclusion of advanced features such as Partner Management, Sales Performance Management, and Data Governance.

In essence, Salesforce's key differentiators lie in its fully cloud-based platform, extensive integration capabilities (with over 2,600 apps available in the Salesforce AppExchange), and distinctive features like robust data governance, setting it apart from other CRM solutions.